Privacy Policy

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Shopping on yoocn.com will give you a pleasant shopping experience!

Shipping and Return/Exchange Policy

1. Our website has collaborated with several well-known courier companies to ensure that buyers can receive satisfactory products quickly. Goods that have been shipped can be returned if they meet relevant conditions, such as quality issues, discrepancies between the goods and the order, or receiving goods that do not meet one's needs or expectations. However, it should be noted that logistics costs are generally borne by the buyer (not quality issues), and a return request and relevant information need to be submitted within the specified time frame so that the seller can process the return as soon as possible.

2. deliver goods: -Review and notify the warehouse to stock up within 24 hours after the order is generated -Goods that have been successfully stocked will be shipped to a suitable courier company based on the buyer's location. Orders that have been approved will usually receive a tracking number within 2 days, and delivery to the buyer's order address will take approximately 4-15 days. Remote areas may take around 20 days. If there are special circumstances such as weather or road malfunctions, it will be delayed, but we will try our best to speed up the process -For large and customized products, logistics information will be communicated with buyers

3. Return/Exchange: 1. Return conditions for shipped goods -The product has quality issues or serious damage during transit. -The product does not match the order, such as the product model and color. -After receiving the product, I found that it did not meet my expectations. The above three situations can all apply for a return. 2. Precautions -Before applying for a return, please ensure that the product meets the return conditions and keep the complete packaging, outer packaging, receipts, and other related items of the product. -Please submit a return request within the specified time and fill in the reason for return, contact information, etc. clearly. -The logistics cost for returns and exchanges is borne by the buyer (not a quality issue). In any case, it is recommended to first communicate with the seller to resolve the issue efficiently and happily. 3. Process -Submit application: Submit the after-sales application within the specified time and fill in relevant information or photos. (Within 15 days after the express delivery is signed for) -Seller review: The seller will review the after-sales application within the specified time, and eligible products will be approved for the application. (Within 1 working day) -The buyer needs to send the goods back to the seller through a qualified courier company and inform the seller of the logistics tracking number and other relevant information. (Usually requires the tracking number to be able to query and update information, and the seller's shipping address may be in the United States or other designated warehouses, which needs to be confirmed in advance through communication) 4. Seller's receiving inspection: After receiving the returned goods, the seller will conduct an inspection to confirm that the goods are not damaged, and will issue a refund or resend the goods. (Within 3 working days after the express delivery is signed for)

YOOCN.COM User Service Agreement and Disclaimer

• Version date: September 20, 2025.

• Welcome to our shopping platform!

• You should carefully read this agreement before using our services. If you have any questions about the agreement, you can consult customer service through the [Contact Us] page. When you use the service functions of yoocn.com, it means that you have fully read, understood, and agreed to accept all the contents of this agreement. During the process of reading this agreement, if you do not agree with this agreement or any of its terms, you should immediately stop using any of our service functions. We will revise this agreement based on changes in relevant laws and regulations, the company's operating conditions, adjustments to business strategies, and software upgrades. After the updated agreement terms are published, they will effectively replace the original agreement terms. You can use this page to view the latest version of the agreement terms at any time. If you are a minor under the age of 14, we recommend that you ask your guardian to carefully read this agreement and use our products and/or services with the consent of your guardian. Otherwise, you and your guardian shall bear all consequences arising therefrom in accordance with the law.

• 1. Account registration and usage During the registration process of your account, you should agree to the content of this website's privacy policy. After you successfully register, you are responsible for keeping your user account and password. User registration information must be truthful and legal. 2. Service and Standards You have the right to enjoy browsing, inquiry, consultation and other services related to products and/or manufacturers on our website. The website provides you with functions such as product classification, keyword search, and filtering to better match your needs. You can browse the products and/or manufacturers that interest you, and further communicate and conduct online transactions. The procurement function also includes but is not limited to online payment settlement, refund, refund and return, etc. (May contain features provided by third-party payments) The website supports user form inquiry, IM consultation, telephone consultation, and email consultation. When you inquire about or purchase goods on the website platform: Please carefully confirm important details such as the product name, price, quantity, model, specifications, and size of the purchased goods, and verify your contact address, phone number, recipient, and other information when placing an order. If the recipient you fill in is not yourself, you shall bear the legal consequences arising from the actions and expressions of the recipient. You fully understand and agree that our website is a product display platform, and your inquiries and purchases should be based on real needs. There should be no malicious purchases, evaluations, or rights protection that disrupt the normal service order of the website. Based on the need to maintain service order and security, once we discover the above situation, we can actively execute operations such as closing relevant transaction orders. 3. Trade restrictions You must ensure that you are not the subject of any trade restrictions, economic sanctions, or other legal restrictions imposed by any country, region, or international organization, and have not directly or indirectly provided goods or services to the aforementioned parties. Otherwise, you should stop using the services we provide. The source of funds for your purchase of goods must comply with laws and regulations. 4. Ways to handle transaction disputes The trading of products on the website should comply with the corresponding trading and payment rules. If there is a dispute during your shopping process on the website, you may have the right to choose the following ways to resolve it: -Negotiate with us in a friendly manner; -Apply for a return or exchange on the website; -Request third-party mediation; -Complain to a third party; -Submit to the arbitration institution for arbitration in accordance with the arbitration agreement (if any); Or other legal and regulatory means of safeguarding rights. 5. Costs -The services provided by our website to you incur significant costs. Apart from the fee based services explicitly stated on our website, the product search and display recommendation services we offer to you are currently free of charge. -The taxes incurred by both parties in the transaction due to shopping shall be paid in accordance with the law. -The price of goods is determined based on a comprehensive pricing of costs, tariffs, third-party service fees, etc. The price of goods in the transaction order corresponds to the price of goods at the time of the transaction. 6. User's breach and handling We will terminate this agreement for any breach of contract and reserve the right to pursue accountability; If your actions cause losses to our website (including direct economic losses, damage to reputation, and indirect economic losses such as compensation, settlement payments, legal fees, litigation costs, etc.), you should compensate for all of the above losses. The following actions will constitute a breach of contract: -Engaging in behaviors such as stealing others' accounts, posting prohibited information, defrauding others of their property, disrupting market order, and using improper means for profit, -Using comments or computer network technology to post fraudulent, political, pornographic, gambling, and violent information on websites; -Infringe upon the legitimate rights and interests of others; -Other behaviors that violate the public interest or public morality. -Shopping purposes that violate relevant laws and regulations; -Using computer network technology to carry out malicious software and program code such as trojans and crawlers on websites; 7. Disclaimer clause Thank you again for your trust and use of YOOCN.COM!

Why Choose Us?

At Toy Store you’re not just a customer – you’re part of our family. We strive to create a welcoming environment where you can shop comfortably and confidently, knowing that every product is chosen with your well-being in mind.

Thank you for choosing EcoStoere. We look forward to serving you and becoming your go-to Toys and Joy for all your needs.