Delivery and Return/Exchange Policy

Shopping on yoocn.com will give you a pleasant shopping experience!

Our website has collaborated with several well-known courier companies to ensure that buyers can receive satisfactory products quickly. Goods that have been shipped can be returned if they meet relevant conditions, such as quality issues, discrepancies between the goods and the order, or receiving goods that do not meet one’s needs or expectations. However, it should be noted that logistics costs are generally borne by the buyer (not quality issues), and a return request and relevant information need to be submitted within the specified time frame so that the seller can process the return as soon as possible.

deliver goods:
-Review and notify the warehouse to stock up within 24 hours after the order is generated
-Goods that have been successfully stocked will be shipped to a suitable courier company based on the buyer’s location. Orders that have been approved will usually receive a tracking number within 2 days, and delivery to the buyer’s order address will take approximately 4-15 days. Remote areas may take around 20 days. If there are special circumstances such as weather or road malfunctions, it will be delayed, but we will try our best to speed up the process
-For large and customized products, logistics information will be communicated with buyers

Return/Exchange:

  1. Return conditions for shipped goods

-The product has quality issues or serious damage during transit.

-The product does not match the order, such as the product model and color.

-After receiving the product, I found that it did not meet my expectations.

The above three situations can all apply for a return.

  1. Precautions

-Before applying for a return, please ensure that the product meets the return conditions and keep the complete packaging, outer packaging, receipts, and other related items of the product.

-Please submit a return request within the specified time and fill in the reason for return, contact information, etc. clearly.

-The logistics cost for returns and exchanges is borne by the buyer (not a quality issue). In any case, it is recommended to first communicate with the seller to resolve the issue efficiently and happily.

  1. Process

-Submit application: Submit the after-sales application within the specified time and fill in relevant information or photos. (Within 15 days after the express delivery is signed for)

-Seller review: The seller will review the after-sales application within the specified time, and eligible products will be approved for the application. (Within 1 working day)

-The buyer needs to send the goods back to the seller through a qualified courier company and inform the seller of the logistics tracking number and other relevant information. (Usually requires the tracking number to be able to query and update information, and the seller’s shipping address may be in the United States or other designated warehouses, which needs to be confirmed in advance through communication)

  1. Seller’s receiving inspection: After receiving the returned goods, the seller will conduct an inspection to confirm that the goods are not damaged, and will issue a refund or resend the goods. (Within 3 working days after the express delivery is signed for)